Pricing
One rate per answered minute covers the call itself. Numbers, number reputation, transcription and messaging are priced on their own. Prices are for calls to US numbers.
Liveleg costs more than a general voice API. Every account is reviewed, calls run on carrier routes approved for power dialing, and a team works on your numbers' reputation every day.
Calling, all in
$0.12per answered minute
- Setup$2,500one time
- Minimum spend$2,000/ month, counts toward usage
Every account includes
- A named account engineer
- A shared Slack channel with our team
- Carrier-block escalations answered within 15 minutes during US calling hours
- Recordings kept for 1 year
What makes up $0.12
Per answered minute.
- Carrier voice$0.030
- Mobile termination$0.015
- Answering machine detection$0.025
- Agent phone line$0.020
- Pre-dial checksBefore every dial we check the number's line type and whether it is disconnected, your do-not-call list, the lead's local calling hours and state call limits, and that a consent record exists.$0.020
- Smart Recording with 1-year storage$0.010
- Per answered minute$0.12
Never billed
- Dials that are not answered
- Ringing
- Voicemail, phone trees and screeners dropped by detection
- Canceled and abandoned attempts
- The agent's session and waiting time between calls
Price list
Account
| SetupKYC and account review, number provisioning, number transfer (porting), caller ID and branded caller ID registration, carrier approval, compliance review, and API and webhook setup with your named engineer. | $2,500one time |
| Subaccount setupThe same setup for each client account. Each subaccount has its own numbers, number reputation, recordings and billing view. | $1,000one time, per subaccount |
| Minimum spendCounts toward usage. | $2,000/ month |
Calling
| Outbound calling, all inCarrier voice with mobile termination, answering machine detection, the agent phone line, pre-dial checks and Smart Recording with 1-year storage. | $0.12/ answered minute |
| Inbound call to a local numberRouting to the right agent, agent phone line and Smart Recording included. | $0.06/ min |
| Inbound call to a toll-free numberRouting to the right agent, agent phone line and Smart Recording included. | $0.08/ min |
| Phone tree navigationBilled in 6-second increments. Answering call screeners is part of navigation time. Once a person is connected to your agent, the per-answered-minute rate applies. | $0.08/ min navigating or on hold |
Numbers
| Local number | $3/ number / month |
| Toll-free number | $6/ number / month |
| Number reputationDaily spam label monitoring, caller name (CNAM), branded caller ID, registration with the call analytics engines, daily caps, resting and replacement. | $3/ number / month |
| Spam cleaningDispute with the analytics engines, re-registration, rest and recheck. Free replacement number if the label is not cleared within 14 days. | $50/ number, one time |
Transcription and analysis
| Transcript, after the callSpeaker-labelled, with summary and outcome fields. | $0.02/ min |
| Live transcript, during the callStreamed in real time. | $0.04/ min |
| Tonality analysisTone, energy, sentiment and talk/listen ratio per speaker. | $0.03/ min analyzed |
Messaging
| Messaging lineA dedicated number for messaging, separate from your calling numbers. Unlimited iMessage, SMS, MMS and WhatsApp. Calls from the line and number reputation on it are included. | $500/ line / month |
Volume
Custom rates from $25,000 a month in usage. Talk to sales. Platforms and agencies building on Liveleg: Liveleg for platforms.
Surcharges
Two surcharges apply to some calls. Calls to mobile numbers have none, because mobile termination is part of the per-minute rate.
High-cost destinations
At carrier cost- What it is
- Calls to numbers in Alaska, Hawaii and the US territories (Puerto Rico, the US Virgin Islands, Guam, the Northern Mariana Islands and American Samoa), and to a small set of rural exchanges where the local carrier charges more to complete a call.
- When it applies
- The number being called belongs to one of those areas or exchanges. This is known from the number before the call is placed.
- How it is billed
- Passed through at the carrier's cost with no markup, as its own line on the invoice and on the call record.
- Example
- A 4-minute call to a number in Anchorage is billed at $0.12 per minute, plus the carrier's extra charge for those 4 minutes on its own invoice line.
Taxes and the Universal Service Fund
Where they apply- What it is
- State and local taxes on telecom services, and the federal Universal Service Fund (USF) contribution. The FCC sets the USF rate every quarter.
- When it applies
- On invoices where the law requires them, based on your billing address and the calls on the invoice.
- How it is billed
- Added as separate lines on the invoice at the rates in force for that month.
- Example
- An invoice shows calling, numbers and messaging lines, then separate lines for USF and for state tax.
Estimate a month
Change any number and the totals update. The calculator uses the prices on this page.
| Answered calls | 10,080 |
| Outbound minutes | 20,160 |
| Inbound minutes | 2,016 |
| Outbound calling | $2,419.20 |
| Inbound callbacks | $120.96 |
| Phone tree navigation | $0.00 |
| Transcripts | $0.00 |
| Live transcripts | $0.00 |
| Tonality analysis | $0.00 |
| Phone numbers | $150.00 |
| Number reputation | $150.00 |
| Spam cleaning | $100.00 |
| Messaging lines | $0.00 |
| Usage | $2,940.16 |
| Minimum spend top-up to $2,000.00 | $0.00 |
| Monthly total | $2,940.16 |
| Per agent | $294.02 |
| Setup, one time$2,500.00 plus $1,000.00 per subaccount | $2,500.00 |
Estimate only. Surcharges and taxes are extra.
What the price covers
- Account review
- We check lead sources, consent records and call scripts before an account can dial.
- Approved carrier routes
- Calls run on carrier routes approved for high-volume, short-duration outbound traffic.
- Daily number reputation work
- Every number is registered with the call analytics engines and checked for spam labels each day. Flagged numbers are rested, cleaned or replaced.
- Carrier support
- A named account engineer and a shared Slack channel. Carrier blocks get a response within 15 minutes during US calling hours.
- Scales with you
- Agents, lines and numbers can be added on the same account without a second review or a new setup.
- No surprise shutdowns
- We email you before we pause, limit or close an account, with what we saw and what needs to change. We act first only when a law, a government or court order (including FCC orders), a law enforcement request, a carrier block or a traceback obligation requires it, or for a security incident such as a stolen API key, which we lock at once. Then we email you the same hour, unless the law or the order forbids it.
Questions
- How is a minute billed?
- From the moment a live person is connected to your agent until either side hangs up, rounded up to the next 6 seconds. A 61-second call is billed as 66 seconds. Callbacks are billed at the inbound rates.
- How does the minimum work?
- Usage counts toward the $2,000 monthly minimum. If a month's usage is lower, the difference is added to that invoice.
- What does setup cover?
- KYC and account review, number provisioning, number transfer (porting), caller ID and branded caller ID registration, carrier approval, compliance review, and API and webhook setup with your named engineer.
- What happens in the account review?
- We look at your lead sources, how consent is collected and the scripts your agents use. Setup starts once the review is done.
- How am I billed?
- Monthly in arrears, by card or invoice. Setup is billed once, when setup starts.
Apply for access
We review lead sources, consent and scripts before an account can dial. Setup covers carrier approval, number registration and branded caller ID.