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Dialing

Numbers and caller ID

Agents and messaging

Recording and data

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Products / Agents and messaging

We host the agent's phone line

Agents talk from the browser, a SIP desk phone or your phone system. Calls are connected into a line that is already open. The agent hears no ring.

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Included in $0.12 per answered minute

MK
Mia Kerr, agentBrowser, connected 3 h 12 min
MuteStop
Lines ringing4
Time on calls today1 h 41 min
Waiting between calls1 h 31 min, not billed
Microphoneok, 48 kHz

Agent calling

  • Your server requests a one-hour token per agent, and your front end connects with it.
  • The session stays open all shift. Waiting time between calls is not billed.
  • Supervisors can listen to any live call without being heard.
  • Live call audio can be streamed to your own WebSocket server.

Pricing

$0.12 per answered minute, all in. Agent calling has no separate charge.

Full pricingAgent calling docs

Related products

Parallel dialing Up to 5 lines per agent Call control Transfer, conference, callbacks Smart Recording One or both sides, by state and consent

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We review lead sources, consent and scripts before an account can dial. Setup covers carrier approval, number registration and branded caller ID.

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