Products / Recording and data
Recording set by the lead's state and consent
The lead's location decides how a call is recorded. In one-party consent states both sides are recorded from the moment the lead is connected. In all-party consent states only the agent is recorded until the lead agrees, and both sides from then on.
Included in $0.12 per answered minute
Call cal_8Jq2mT4x Lead in Florida, all-party consent
Agent
Lead
recording.consent_given, agent_askboth sides from 0:42
Smart Recording
- In all-party consent states the agent asks for consent on the call, and your app marks it with one API request. A recorded announcement is an option only for leads whose consent covers a recorded voice.
- We store who consented, when, and the audio of the consent.
- Ringing, voicemail and machine audio are never recorded.
- Recordings are kept for 1 year by default. Spoken card numbers can be redacted.
Pricing
$0.12 per answered minute, all in. Smart Recording has no separate charge.
Apply for access
We review lead sources, consent and scripts before an account can dial. Setup covers carrier approval, number registration and branded caller ID.