Products / Dialing

Dial up to five lines per agent

A dial session calls several leads at once for one agent. The first person who picks up is connected to the agent and the other lines are dropped.

Included in $0.12 per answered minute

Session dls_31Ka9 agt_114, 5 lines
+1 512 555 0147
Connected
+1 512 555 0108
Voicemail, dropped
+1 512 555 0119
Phone tree, dropped
+1 512 555 0126
No answer
+1 512 555 0181
No answer

Parallel dialing

  • Set 1 to 5 lines per agent, or let the line count follow your live answer rate.
  • In an agent pool, a second person who picks up goes to the next free agent.
  • Every line rings at least 15 seconds before it is dropped.
  • Only answered minutes are billed. Unanswered lines and the agent's time between calls are not.

Pricing

$0.12 per answered minute, all in. Parallel dialing has no separate charge.