Products / Dialing

Transfer, hold and route callbacks from your app

Every live call has an ID. Send it a hold, transfer, conference or hang-up with one request.

Included in $0.12 per answered minute

DR
Dana Ruiz+1 512 555 0147, 03:12
HoldTransferEnd
Warm transfer to
Closers pool2 free
Sam Patel, closerOn a call
+1 512 555 0150External

Call control

  • A warm transfer keeps the agent on the line until the next person joins. A cold transfer hands the call over.
  • Callbacks ring the agent who last spoke to the lead, then the agent pool, then voicemail.
  • Scheduled callbacks go to the agent who promised them, at the promised time and inside calling hours.

Pricing

$0.12 per answered minute, all in. Call control has no separate charge.