Products / Dialing
Get through the phone tree to the person you want
When a business main line answers with a menu, Liveleg works through it instead of dropping the line. It presses keys or says the option, uses the dial-by-name directory, and waits on hold. Your agent is connected when a person picks up.
$0.08 / min navigating or on hold
Ridgeline Roofing main line target: owner
"For sales, press 1. For the owner, press 3."Pressed 3
"Please say the name of the person..."Said "Dana Ruiz"
"Who's calling, and what is it about?"Screener answered
Hold music, recorded messagesOn hold 2:14
"This is Dana."Connected
whisperOwner, Ridgeline Roofing, 2:14 on hold
Phone tree navigation
- Set a target per lead: a department such as sales or billing, a person's name, or an extension. Add a fallback such as the operator or any person.
- Hold music and recorded hold messages are ignored, and the agent keeps dialing other lines meanwhile. The agent is connected only when a live person answers.
- Call screeners can be answered with the agent's own recorded line, such as "This is Dana with Ridgeline Roofing LLC calling about your roof estimate. Our number is 512-555-0147." It plays only when the lead's consent covers a recorded voice, and never on calls to Washington.
- On connect the agent hears a short note first, for example "Front desk, Ridgeline Roofing, after 2 min 14 s on hold."
- The navigator only talks to automated systems. A person who answers is always connected to your agent.
Pricing
| Phone tree navigationBilled in 6-second increments. Answering call screeners is part of navigation time. Once a person is connected to your agent, the per-answered-minute rate applies. | $0.08/ min navigating or on hold |
Apply for access
We review lead sources, consent and scripts before an account can dial. Setup covers carrier approval, number registration and branded caller ID.