Products / Dialing

Agents only talk to people

Detection listens to the first words on every answered line. When a person says hello, the agent hears them about 1 second after they finish.

Included in $0.12 per answered minute

Detection, last 4 answered lines agt_114
"Hello? Yeah, this is Mike."Human
"You've reached Hollis Family Dental..."Voicemail
"For service, press 1..."Phone tree
"Please say your name..."Screener
speech_ended_to_bridge_ms980

Answering machine detection

  • Voicemail greetings, phone trees and call screeners are dropped before the agent hears them, or phone trees are navigated if you turn that on.
  • Detection decides from the words the person says.
  • Each answered line gets a result on the webhook: human, voicemail, phone tree, screener or silence.
  • Detection is included in the per-minute rate.

Pricing

$0.12 per answered minute, all in. Answering machine detection has no separate charge.